|
|
|
|
|
|
One important thing:
We are not 24/7 data recovery service
Thats why there is no reason to buy FE for 1 case recovery
There is too much new devices at market every day
We cant analyze all devices at one day
Thats why we skip uniqe cases and focus our attention on popular cases
We help for free
- case have full description
- you have active Flash Extractor key (must be set in your profile)
We dont work with
- voice recorders
- video recorders
- netbooks, tablets
- make in old software version
- we do not help with monolith pinouts
We help for fee
- dumps readed in wrong order (Look Chip numbers)
- big file system corruption
- refubrished devices
- file system is not FAT or NTFS
This rules is not promise. We can change them anytime
Case description:
- Controller name
- Device size in GB
- Device photo with chip read order numbers. >Photo requirements<
If dumps readed with other reader, need write about it
Dumps upload requirements
1. Upload dumps including FE folder
2. Use WinRar
3. Add recovery record (1%)
4. Split on parts with build in WinRar feature
Files will have names:
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar
Container
Every topic in "Support" section have file container
You can find its number at first admin post:
Run "Container.exe" and enter this number
Maximum file size 2GB
You can upload any number of files
TeamViewer access
Install TeamViewer v6 (Download Link)
We cant work with other versions
Put ID and password in container
We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night
Forum sections
Support - place for new topics and ease cases
Archives - closed topics
Analyze - need create new layout (an easy ones)
Hard - hard cases, require many time to solve them
Impossible - fail to recover data
We can move your topic to different forum section depends on it status.
You can find it if save link, or search for your messages on forum.
We never delete support topics
Signs
[!] - dump uploaded
[1] - we made 1 attempt to make recovery
[+] - model added
[-] - can't recover
|
|
|
|
|
|
|
|
|
|
